IA vocale & automatisation conversationnelle
Des conversations qui convertissent, à grande échelle, 24h/24
Agents vocaux IA multilingues, bots de réservation, automatisation WhatsApp et bots de support intelligents qui gèrent de vraies conversations à l'échelle enterprise.
Ce que vous obtenez
Gérer les appels entrants 24h/24 sans agents humains
Support multilingue dans plus de 40 langues
Réservation automatisée, qualification de leads et support
Automatisation WhatsApp et SMS incluse
Taux de déflection d'appels de 90%+ réalisable
Livrables
Notre processus d'engagement
Conception script & flux
Nous cartographions chaque scénario de conversation et concevons des scripts naturels, alignés sur votre marque.
Clonage / sélection de voix
Choisissez parmi des voix premium ou clonez votre voix de marque pour une expérience cohérente.
Intégration & test
Nous intégrons avec votre CRM, calendrier et système téléphonique, puis testons chaque flux en charge.
Mise en ligne & surveillance
Nous lançons et surveillons les performances, en optimisant à partir des données d'appels réels.
Optimisation continue
Des examens mensuels garantissent que votre IA vocale continue de s'améliorer.
Voice AI we have shipped, not demoed
Contact Centre Voice Automation
Answer routine calls automatically and route the rest to the right agent.
High call volumes stretch support teams and lengthen wait times. We built LLM-based voice agents on Amazon Lex that answer from your knowledge base using RAG, with latency tuning, telephony integration, and fallback and escalation that route complex cases to a human. The agents are live in production with clients across the United States and Europe, handling real customer conversations every day. For BFSI and enterprise support, this means round-the-clock coverage in multiple languages, lower cost to serve, and up to 90% of routine calls resolved without a human agent.
Automated Video Interviewing
Screen every candidate consistently without tying up your interview panel.
High-volume hiring forces a trade-off between speed and rigour, and early interview rounds consume expensive panel time. We built a production Fair-IT product that runs the full video interview round with an audio bot, handling candidate interaction end to end with no human interviewer. Built on LLM-based agents and agentic workflows, it holds structured conversations and records every interview for review. For talent acquisition and staffing teams, the first round runs 24/7 with zero interviewer hours, so every applicant gets identical screening and panels spend their time only on final-stage decisions.
Questions fréquemment posées
Oui. Nos agents vocaux gèrent des conversations à plusieurs tours, traitent les objections et escaladent gracieusement si nécessaire.
Oui. Nous supportons 40+ langues et pouvons déployer des agents spécifiques à chaque région simultanément.
Un agent vocal de base peut être mis en ligne en 2 à 3 semaines. Les déploiements enterprise complexes prennent 4 à 8 semaines.
No. Call audio, transcripts, and conversation metadata are processed under DPA terms that prohibit training on customer data. Audio is encrypted in transit and at rest. We support GDPR-compliant call disclosure, configurable retention periods, and EU/Swiss data residency. Voice cloning is opt-in only.
You own the voice agent, scripts, knowledge base, integration configurations, and conversation data. Underlying speech and language models are licensed from third parties (e.g. ElevenLabs, OpenAI, Twilio); the assembled agent and all customisations belong to you.
We can transition the system to your in-house team or another vendor at any time. You receive complete scripts, knowledge base content, vendor credentials, deployment documentation, and a 30-day handover window.
Yes. We can share anonymised sample call recordings (with client permission) and arrange a direct reference conversation with a client running voice AI in your industry.
Backed by 60+ projects across 16 industries — see how this expertise has shipped in the wild.
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Des conversations qui convertissent, à grande échelle, 24h/24